Realgage Services Privacy Policy

  • This privacy policy (Privacy Policy) will help you understand the information we collect at Realgage Services, why we collect it, how Realgage Services uses it, including if and how we share the information with third parties and the choices you have.
  • All references to ‘we’, ‘our’ or ‘us’ in this Privacy Policy are references to Realgage Services, and those to ‘you’ are references to the User.
  • By using the Website and providing your data to Realgage Services, you agree to the terms of this Privacy Policy, for your use of the Website. This Privacy Policy may be modified by Realgage Services from time to time in its sole discretion, and any modifications shall be made effective and binding upon you through posting by Realgage Services on its Website.
  • By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. Capitalized terms in this Privacy Policy would have their meaning as set out under the Terms of Service. This Privacy Policy is incorporated into and subject to the Terms of Service.
  • Your privacy is critically important to us. At Realgage Services we have a few fundamental principles:
    (1) We don’t ask you for any personal information unless we truly need it.
    (2) We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
    (3) We don’t store personal information on our servers unless required for the ongoing operation of one of our services.

    Below is our privacy policy which incorporates these goals. If you have questions about deleting or correcting your personal data please contact us at [email protected].

Website Visitors

Non-Personally Identifying Information

Like most website operators, Realgage Services may collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, general location (city, state, country, IP Address, etc.), referring site, and the date and time of each visitor request. Realgage Services’ purpose in collecting non-personally identifying information is to understand and verify the availability of support for a specific location or country and to better understand how Realgage Services’ visitors use its website.

Personally Identifying Information

Information we collect

Certain visitors to Realgage Services’ websites choose to interact with Realgage Services in ways that require Realgage Services to gather personally-identifying information. The amount and type of information that Realgage Services gathers depend on the nature of the interaction. Those who engage in transactions with Realgage Services such as a subscription to our site are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Realgage Services collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Realgage Services and as needed to fulfill regulatory requirements such as country of origin and payment, address, etc. if needed by the payment processor such as Paypal or Stripe on their website and then shared with us. Realgage Services may store potentially personally-identifying information like Internet Protocol (IP) addresses for users only to avoid system abuse such as malicious attacks and bounced emails.

For some of the functionality on our website, we ask you to provide a display name. This display name is visible publicly and the sole purpose of this information is to display this name against the content you post and share on Realgage Services. This name is visible to any visitor of the web pages associated with this content-sharing functionality.

Realgage Services does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Usage of Collected Information

Any of the information we collect from you may be used in one of the following ways: To confirm your identity and vet any information (including any Private Information) provided by you – We collect this in order to ensure that you are eligible to use the Website and to protect you and us from fraud or other misconduct.

To correspond with you – Realgage Services may need to send administrative information to you, including information regarding the Website and changes to our terms, conditions and policies, including, but not limited to, the Terms of Use and this Privacy Policy. Realgage Services will also use your Personal Information to provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. If you are a registered user of a Realgage Services website and have supplied your email address, Realgage Services may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on on the Realgage Services platform and our products. You have the right to unsubscribe from our mailing lists at any time. In those cases, we will send emails only related to the status of your subscription with us. If you send us a request (for example via a support email or via one of our feedback mechanisms), except for communication-related specifically to your subscription status with us, we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Realgage Services takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

To enable transactions – To the extent that you upload Personal Information or execute any documentation via the Website (or any other means enabled by Realgage Services) in connection with any transaction that you enter into, we may share your Personal Information and such documentation with relevant service providers to enable such transactions, and which sharing would be communicated to you, through relevant messages on the Website and/or through any other medium, including, but not limited to, emails, phone calls, or text messages from us.

To improve our services – Realgage Services understands that the needs of the Users constantly change to adapt to dynamic realities. In order to gain meaningful insights into your needs and preferences, Realgage Services may use Personal Information provided by you at the time of signing up and otherwise from time to time during your participation with us with the aim of constantly bettering our services.

Information that may be shared with third parties

Your right to privacy, and the confidentiality of your Personal Information, are of paramount importance to us. Any information provided by you will not be shared with any third party, except for the intended purpose for which such information is provided by you, in which case your consent would be implied.

To the extent that you upload Personal Information or execute documentation via the Website (or any other means enabled by Realgage Services) in connection with any transaction that you enter into, we may share your Personal Information and such documentation to enable the such transaction, and which sharing would be communicated to you, through relevant messages on the Website and/or through any other medium, including, but not limited to, emails, phone calls, or text messages from us.

Only when you initiate a chat with us on our website, the IP address you are assigned by your ISP is automatically transmitted to the third party software that we use for providing the chat service. This IP address is required for the chat service to work and is automatically deleted from the third party servers within one day as per the third party’s published terms. Along with your IP address, other non-personally-identifying information is also sent such as the browser user-agent and that is also deleted within one day. All chats transcripts are encrypted and also deleted within one day by the chat service provider (as per the service provider documentation). Your IP address and other non-personally-identifying information is not directly visible to the Realgage Services team member who is chatting with you and hence remains invisible to the parties involved. Should you have any concerns regarding sharing the IP address with a third party, please do not use the chat service and you can communicate with us through other means available on our platform.

We do not however rent, sell, or share Personal Information about you with other persons for their direct marketing purposes.

  • Retention

Realgage Services will not retain any data or information for longer than is required for the purpose for which such data or information was collected or may lawfully be used or is otherwise required under any other law for the time being in force.

  • Protection of Certain Personally-Identifying Information

In order to protect against the loss, unauthorized access, misuse, or alteration of the information entrusted to, shared with, or disseminated by us, we take generally accepted and industry-standard security measures, both during the transmission and storage of such information. The information is kept in Google’s cloud data centers which are secured through Google’s own robust security.
All sensitive information such as User passwords is encrypted when stored on our servers.

We are committed to keeping your information secure and using it appropriately. We have adopted this Privacy Policy to ensure that your Personal Information is handled safely and responsibly, and we will strive to unfailingly:

  • Respect your trust and the confidential nature of the Personal Information you provide through your relationship with us;
  • Limit the collection and use of your Personal Information to that which we believe is necessary to serve you, administer our business or tell you about our services;
  • Continually educate the members of our team to constantly reinforce the importance of confidentiality and client privacy;
  • Maintain appropriate physical, electronic and procedural safeguards and controls, including encryption technologies, designed to protect your Personal Information, in line with industry standards and practices; and
  • Quickly respond to your request to correct any inaccurate information.
    We have invested our resources in the use of software, systems, and procedures aimed at offering you a safe and secure transaction environment and protecting your Personal Information. We plan to constantly review, refine and upgrade our security technology as new tools become available.

However, please be aware that no security measures are perfect or impenetrable. In unforeseen circumstances of technical failures or malfunctions, we will not be responsible to any user for any damage or loss resulting from it. We are not responsible for third-party circumvention of any privacy settings or security measures on the Website. In such cases, we cannot guarantee that only authorized persons will view your Personal Information, and we cannot ensure that information you share on the Website will not become publicly available unless such a breach of security has been caused as a direct result of our gross negligence or wilful default. You can reduce some of these risks by using common sense security practices such as choosing a strong password and using up-to-date antivirus software. Your user identification and password are personal to you and should not be made available to any other person. Also, you should discontinue their use and notify us if you have any reason to suspect that someone else may be using them. We do not store or exercise any control over your user identification and password details and bear no responsibility for the safekeeping of the same.

  • Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

For non-EU/EEA visitors who have not created an account with us, Realgage Services uses cookies to help Realgage Services identify and track visitors, their usage of Realgage Services website, and their website access preferences.

For visitors from EU/EEA who have not created an account with us, Realgage Services or any third party software employed by us may store cookies the case when a visitor visits Realgage for the first time by following a referral link from a friend. This is required and necessary information for the system to store, and for the referral link to work.

In addition to the above, for all the visitors (EU/EEA as well as non-EU/EEA) who have not created an account with us, Realgage Services website uses Google services for language translation. Google uses session cookies to store language translation information which we set based on language settings in the browser. We store these transient cookies that are refreshed every time a new session is initiated by a user.

For visitors (EU/EEA as well as non-EU/EEA) who have created an account with us, Realgage Services or any third-party software employed by us may store the following cookies:

  • Authentication credentials which are required and necessary for the user to access the website.
  • Cookie for showing a feedback questionnaire as per the settings.
  • Cookies to help Realgage Services identify and track visitors, their usage of the Realgage Services website, and their website access preferences including language translation preferences.

Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using RealgageServices’s websites, with the drawback that certain features of RealgageServices’s websites may not function properly without the aid of cookies.
Your browser probably gives you cookie choices. For example, most browsers let you block “third-party cookies,” which are cookies from sites other than the one you’re visiting. Those options vary from browser to browser, so check your browser settings for more info.

  • Your Options

You have options when it comes to how we process and store your data.

Update and access your information
Where we process personal information collected via our Website for our own account management, billing, or marketing purposes, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process as required by the applicable law of your residence. Simply contact us if you wish to avail this opportunity.

Applicability to past-Users

Should you delete your account with us, Realgage Services will retain your information (including Personal Information) for regulatory compliance, internal record-keeping and other administrative and statistical purposes for a reasonable period or for as long as required under applicable law. However, we would like to emphasize that we are just as committed to protecting the privacy of former Users as we are of current Users. If you choose to become an inactive User, your Personal Information will continue to be protected by the privacy policies and principles described in the version of this Privacy Policy in force and effect at the time.